Privacy Policy

Interlock Associates (“Interlock Associates,” “we,” “us,” or “our”) provides managed IT and related digital services to businesses in United States. We are committed to maintaining robust privacy protections for our users and clients. This Privacy Policy explains how we collect, use, disclose, and safeguard personal information when you visit interlockllc.com or interact with our products and services (the “Services”).

By accessing our Site or using our Services, you consent to the collection, use, storage, and disclosure of your information as described in this Privacy Policy and acknowledge that we process personal information in accordance with Health Insurance Portability and Accountability Act (HIPAA) and the CAN-SPAM Act.

1) Information We Collect

a) Personal Information

“Personal Information” is information about an identifiable individual. We may collect:

Identity & contact data (name, business email, phone, organization, role/title).

Account credentials (username, hashed password).

Communications (emails, chat/SMS history with our staff).

Support & billing data (tickets, invoices, payment metadata processed by our payment providers).

Technical/security data (IP address, device IDs, logs related to access and security).

b) Non-Personal Information

We also collect “Non-Personal Information” that does not identify you directly, such as aggregated usage data, general demographics, referring/exit URLs, page interactions, and click counts.

c) Information Collected via Technology (Cookies, Logs, Similar Tools)

To improve and personalize the Services, we (and our service providers) use cookies and similar technologies to gather device and usage information (e.g., browser type, device type, operating system, date/time stamps, pages viewed, referring URL). We may use session cookies (expire when you close your browser) and persistent cookies (remain until you delete them). You can usually set your browser to refuse cookies, but some features may not function properly.

d) Information You Provide by Registering

If you create an account, we will collect the information you provide during registration (e.g., name, business email, username, password). We use this to create and administer your account and deliver the Services.

e) Children’s Privacy

Our Site and Services are not directed to children under 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected such information without appropriate consent, we will delete it.

2) How We Use Personal Information

We use Personal Information to:

Provide, maintain, and improve the Services.

Communicate with you (support, updates, security notices, service messages).

Personalize content and features.

Process billing and account administration.

Monitor, prevent, and detect fraud or security incidents.

Comply with legal obligations and enforce our terms and policies.

Marketing communications: We may send you marketing emails in compliance with CASL. You can opt out at any time (see “Your Rights” below).

Text/SMS messaging: We may communicate by text for service and support. No mobile information will be shared with third parties/affiliates for marketing or promotional purposes. Information sharing to subcontractors who help deliver support (e.g., carriers, platform providers) is permitted strictly to provide the messaging service. Text-messaging opt-in data and consent are not shared with any third parties. For SMS specifics (opt-out with STOP, help with HELP, message frequency, carrier disclosures), see our SMS Terms of Use.

3) When We Share Information

We do not sell your Personal Information. We may share it with:

Vendors/Processors who perform services for us (e.g., hosting, email/SMS delivery, analytics, security). They may only use your data as instructed by Interlock Associates and must protect it.

Professional advisors (lawyers, accountants) under confidentiality.

Legal and safety: When we have a good-faith belief that disclosure is reasonably necessary to comply with laws or legal requests; enforce our terms; detect, prevent, or address fraud/security/technical issues; or protect Interlock Associates, users, or the public.

Business transfers: In the event of a merger, acquisition, reorganization, or sale of assets, your information may be transferred to the acquiring entity, subject to this Policy.

Cross-border processing: Interlock Associates has operations and/or presence in Texas United States. Your information may be stored or processed outside your province or country (including the United States) by Interlock Associates or our service providers.

4) Legal Basis & Consent

Where required, we obtain your consent to collect, use, or disclose Personal Information. Your consent may be express or implied, and you may withdraw consent at any time, subject to legal or contractual restrictions and reasonable notice. We only collect, use, and disclose Personal Information for purposes a reasonable person would consider appropriate in the circumstances.

5) Your Choices & Rights

Depending on your location in United States, you may have the right to:

Access the Personal Information we hold about you.

Correct inaccurate or incomplete Personal Information.

Withdraw consent to our processing (where processing is based on consent).

Unsubscribe from marketing at any time via the link in our emails or by contacting us.

Control cookies via your browser settings.

To exercise these rights, contact us (see “Contact Us” below). You may also have the right to lodge a complaint with the Office of the Privacy Commissioner of United States or your provincial privacy regulator.

6) Security

We implement administrative, technical, and physical safeguards designed to protect your information against unauthorized access, disclosure, alteration, or destruction. Measures may include encryption in transit, firewalls, access controls, and logging. However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

7) Retention

We retain Personal Information only as long as necessary to fulfill the purposes described in this Policy, comply with our legal obligations, resolve disputes, and enforce our agreements. Retention periods vary based on the nature of the data and our legal/commercial requirements.

8) Links to Other Websites

Our Site may contain links to third-party websites or applications. Their privacy practices and content are governed by their own policies, not this one. We encourage you to review the privacy statements of any third-party sites you visit.

9) Changes to This Policy

We may update this Policy from time to time. If we make material changes, we will notify you by posting a prominent notice on our Site or contacting you at your primary account email. Unless otherwise noted, changes are effective when posted.

10) Contact Us

If you have questions about this Privacy Policy or our privacy practices—or if you wish to exercise your privacy rights—please contact us:

Interlock Associates
Email: info@interlockllc.com
Phone: +1832-263-1029Mailing (USA): 526 Kingwood Dr, #401 Kingwood TX US 77339
These contact details are published on our website.

SMS-Specific Disclosures (Summary)

Purpose: conversational, person-to-person communications with our team; frequency varies by your interactions.

Opt-out: Reply STOP to end; reply HELP for help. Message/data rates may apply.

Sharing: No sharing of mobile info with third parties/affiliates for marketing/promotions; opt-in data and consent are not shared with third parties.
For full terms, see our SMS Terms of Use.