Terms of Service

Welcome to Klaren Inc. (“Klaren,” “we,” “us,” or “our”). These Terms of Service (“Terms” or “ToS”) govern your access to and use of our website (the “Site”) and the services provided through it (collectively, the “Services”). By accessing or using the Services, you agree to be bound by these Terms and our Privacy Policy. If you do not agree to these Terms, please do not use the Services.

Website: https://klaren.ca/

Privacy Policy: https://klaren.ca/privacy

SMS Terms (if applicable): https://klaren.ca/sms-terms

Contact Email: [email protected]

Phone: +1 (587) 327-6600

1. Acceptance of Terms

By registering for, accessing, or using the Services, you confirm that you are at least the age of majority in your province/territory of residence (or have parental/guardian consent) and have the capacity to enter into a binding agreement. If you are using the Services on behalf of an organization or entity, you represent and warrant that you have the authority to bind that organization or entity to these Terms.

2. Description of Services

Klaren provides managed IT and related digital services to businesses, including but not limited to IT consulting, support, maintenance, cybersecurity, networking, cloud services, and other technology solutions (the “Services”). We reserve the right to modify, suspend, or discontinue any part of the Services at any time, with or without notice. We are not liable to you or any third party for such actions.

3. User Accounts

To access certain features, you may be required to create an account by providing accurate and complete information and creating a username and password. You are responsible for:

• Maintaining the confidentiality of your credentials.

• All activities that occur under your account.

• Promptly notifying us at [email protected] if you suspect unauthorized access or use.

We may suspend or terminate your account, with or without notice, for violations of these Terms or for any reason at our discretion.

4. Acceptable Use

You agree to use the Services only for lawful purposes and in accordance with these Terms. You will not:

• Violate any applicable laws or regulations (including Canada’s Anti‑Spam Legislation, CASL).

• Attempt to gain unauthorized access to the Services, other accounts, or our systems.

• Interfere with or disrupt the integrity or performance of the Services (including introducing malware or harmful code).

• Use automated means (bots, scrapers) to access the Services except as expressly permitted.

• Harass, abuse, or harm others, or send unwanted or unlawful communications.

• Conduct security testing, penetration testing, or vulnerability scanning without our prior written consent.

We may investigate and pursue remedies for violations, including cooperation with law enforcement.

5. Privacy and Information Use

Your use of the Services is governed by our Privacy Policy (https://klaren.ca/privacy). We do not share your personal information with third parties for their marketing or promotional purposes. Specifically, no mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing with subcontractors in support services (e.g., customer support, carriers, platform providers) is permitted strictly to provide the messaging service. All other use‑case categories exclude text‑messaging originator opt‑in data and consent; this information will not be shared with any third parties. Please review the Privacy Policy for details on how we collect, use, disclose, and protect your information.

6. Intellectual Property

Our Content. All content, features, and functionality of the Services—including text, graphics, logos, software, interfaces, and design elements (collectively, “Our Content”)—are owned by Klaren or our licensors and are protected by copyright, trademark, and other intellectual property laws. Except as expressly permitted by these Terms or by written consent, you may not copy, reproduce, distribute, modify, create derivative works, publicly display, or otherwise use Our Content.

Your Content. You retain ownership of any content you submit or upload to the Services (“Your Content”). By submitting Your Content, you grant Klaren a non‑exclusive, worldwide, royalty‑free, transferable license to use, host, store, reproduce, and display Your Content solely to provide and improve the Services. You represent and warrant that you have all rights necessary to grant this license.

7. Third‑Party Services

The Services may interoperate with or link to third‑party products, services, or websites (e.g., cloud platforms, productivity suites). Your use of such third‑party offerings is subject to their terms and privacy policies. Klaren is not responsible for third‑party content, performance, or security.

8. Termination

We may suspend or terminate your access to the Services at any time, with or without cause, and with or without notice, including for any violation of these Terms. Upon termination, your right to use the Services ceases immediately. Sections 6 (Intellectual Property), 9 (Disclaimers), 10 (Limitation of Liability), 11 (Indemnification), 12 (Governing Law), and 14 (Miscellaneous) survive termination.

You may terminate your account at any time by emailing [email protected].

9. Disclaimers

The Services are provided “as is” and “as available,” without warranties of any kind, whether express, implied, or statutory, including but not limited to implied warranties of merchantability, fitness for a particular purpose, title, and non‑infringement. We do not warrant that the Services will be uninterrupted, timely, secure, error‑free, or free of viruses or other harmful components, or that any defects will be corrected.

10. Limitation of Liability

To the fullest extent permitted by law, Klaren Inc., its affiliates, officers, directors, employees, and agents will not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages (including loss of profits, data, goodwill, or business interruption) arising out of or related to your use of or inability to use the Services, even if advised of the possibility of such damages.

To the fullest extent permitted by law, our total aggregate liability for all claims arising under or relating to these Terms or the Services will not exceed the greater of (a) CAD $100 or (b) the amounts you paid to Klaren for the Services giving rise to the claim in the 12 months preceding the event first giving rise to liability.

11. Indemnification

You agree to indemnify, defend, and hold harmless Klaren Inc., its affiliates, officers, directors, employees, and agents from and against any and all claims, liabilities, damages, losses, and expenses (including reasonable legal fees) arising out of or related to: (a) your use of the Services; (b) your violation of these Terms; or (c) your infringement or misappropriation of any third‑party rights.

12. Governing Law and Jurisdiction

These Terms and your use of the Services are governed by the laws of the Province of Alberta and the federal laws of Canada applicable therein, without regard to conflict‑of‑laws principles. You agree that the courts located in Calgary, Alberta, will have exclusive jurisdiction over any disputes arising out of or relating to these Terms or the Services, and you consent to the personal jurisdiction of such courts.

13. Electronic Communications and SMS

By using the Services or contacting us, you agree that we may send you service, transactional, and administrative communications electronically (including by email or SMS), subject to applicable law (including CASL). You may opt out of marketing emails at any time by using the unsubscribe link provided. For SMS, you can reply STOP to end or HELP for help. Message and data rates may apply. See SMS terms: https://klaren.ca/sms-terms

14. Miscellaneous

Entire Agreement. These Terms, together with our Privacy Policy (https://klaren.ca/privacy), constitute the entire agreement between you and Klaren regarding the Services and supersede all prior or contemporaneous understandings.

Severability. If any provision is held invalid or unenforceable, the remaining provisions remain in full force and effect.

No Waiver. Our failure to enforce any provision is not a waiver of our right to do so later.

Assignment. You may not assign these Terms or any rights or obligations hereunder without our prior written consent. We may assign these Terms without restriction.

Force Majeure. Klaren will not be liable for any delay or failure to perform due to events beyond our reasonable control, including acts of God, labor disputes, internet or telecommunications failures, government actions, or other force majeure events.

15. Contact Us

If you have any questions about these Terms or the Services, please contact us at:

• Email: [email protected]

• Phone: +1 (587) 327-6600

• Website: https://klaren.ca/

For convenience, copies of these Terms may be found online at: https://klaren.ca/terms (update this URL if your terms page uses a different path).